Orlan Electronics Ref. and Aircon Services the authorized service center of Skyworth, Coocaa, American Home Appliances, CHiQ and Everest. Is the most trusted and the best electronics service center in Pasig City. You will find out soon, why?
Finding the Trusted and Best Electronics Service Center in Pasig
When it comes to my electronics, the best service center for me is not enough, what I need is the most trusted. Imagine of how much information and personal details I have in my electronics that I need to entrust to a complete stranger. So to make this post available, I personally conduct a social experiment to find out who is the most trusted Service Center in Pasig City.
On this social experiment, I pretend to be a regular guy who knew nothing about Android TV's. I bring in my out warranty Skyworth 50 inch Android TV to different electronics service center that is located in Pasig City.
Defective Skyworth 50 inch Android TV No Display with Back Light and Sound
And my concern is as follows "Kagabi nanood pa po ako ng Netflix bago matulog at kaninang umaga pag bukas ko po ng TV, ayan na, biglang wala na po display pero may sound naman naririnig at may ilaw. Lahat po kasi ng account ko naka login dyan, paayos po, babayaran ko po kung mag kano aabutin". Then I assign the responsibility over my TV to them.
Then the standard procedure is made, the front desk staff collect my personal details such as my name, contact number, home address and my concerns. I accomplished all by filling the technical service report they provide, transaction is smooth.
Check-up Only Fee 650 Pesos
Then finally, the front desk staff told me, "Tatawagan or text po namin kayo after po ma check ng technician po namin and TV po ninyo. Doon po ninyo malalaman kung magkano po ang gagastusin, sa ngayon po check up fee lang po muna babayaran po ninyo sa halagang 650 pesos".
OK, goodbye 650 pesos, but that check up fee they collected in my opinion is appropriate, fair and sensible. Because you are paying there professional skill like Doctors and mechanics. So don't be a mean customer whispering "Check-up lang 650 ang mahal naman!".
Artificially Created the Defect
The TV I used in this social experiment to find the most trusted and the best electronics service center in Pasig is not really a defective unit. My alternative Google accounts is login, Facebook is login to access Facebook watch, Netflix is Login, to make it short, I keep all of my account login.
To make it more realistic, I also artificially created the defect by loosing one of the LVDS connector attached to the T-Con. This is to justify my complaint about the no display with sound and back light. And return it all in good shape after, refer to the image below;
So when they check the Skyworth 50 inch Android TV used in the social experiment finding "the best and trustworthy electronics service center" on the shop it turns out to this, no display with back light and sound. Please refer to image below;
Quest Result Finding the Trustworthy Service Center in Pasig
There are five well known Electronics Shop and Repair Center in Pasig that I came across. And only 1 out of 5 electronics service center have passed and all 4 have failed the test to become the best and trustworthy service center in Pasig City.
Orlan Electronics Ref. and Aircon Services is the only one who passed the test during this social experiment "to find out who is the most trusted service center in Pasig City". And to protect the business name and the identity of other 4 electronics repair shop, I opted not to mention or describe any of them.
How's the Trusted and Best Electronics Service Center story goes?
All of the 5 electronics service center give me the best customers service I expect. Customers service staff and technician are well trained, friendly, and professional. The updates and the quotation are real quick.
1 out 5 have told me that the issue of my Android TV is beyond repairable and I need to purchase a new panel assembly which cost me around 80% of it's cash price. "Ang panel price po is nasa 18500 po, hindi pa po kasama jan ang labor po namin", told me from the other line.
Technician Offer's Half Price for Panel Repair
So the best reason I ever came up with just to end that conversation "sige po, kulang pa ang budget ngayon, tawagan ko po kayo pag sumahod na po ako sa 15", end of call. A few moments later, I received introducing himself as the technician.
He give me instructions as follows "sir, sabihin po ninyo sa shop na hindi nyo na po papagawa yong unit at pick-up ko nalang mamaya". He also offer me to repair my Skyworth 50 inch Android TV for a cheaper price "sir, pwede pa pong ma repair TV po ninyo pero sa labas nalang po natin gawin para makamura po kayo, kalahati lang po 10k. Hatid nalang po ninyo diretso sa bahay po namin TV sir." And more blah blah blah... So I get the TV and bring it to other service center the day after.
Fabricated Defect to Take Advantage
While the other 3 out of 5 service center have been charge me an outright cash payment amounting 5,000 pesos for parts and 1500 pesos labor. And in return my Android TV is now working as it was a few days ago.
Plus I get a defective T-Con Board assembly which is, according to them it is the original T-Con assembly of my 50" Android TV which they replaced with new one. The good thing is they offered me to buy back the defective parts. Since I am the one who started all this, I need to pay the price.
The Most Trusted and the Best Electronics Service Center in Pasig is finally found!
Finally, Orlan Electronics Ref. and Aircon Services have called and the female staff told me over the phone "Sir, good afternoon. Inform ko lang po kayo sir na pwede nyo na pick-up anytime, TV po ninyo dito sa shop".
So the following day I drive my mini van "Suzuki APV" to get the 50" Android TV. And on the shop I personally meet the owner, Mr. Rolando Manzanares and he was told me " Sir ang sira lang po ng TV ninyo is nag loss lang po connector sa may T-Con papuntang main board. Wala po kaming pinalitan sa piyesa, binalik lang po namin ng maayos connector po". And I was charge for a labor amounting 850 pesos only.
Orlan Electronics Ref. and Aircon Services, the most trusted and the best electronics service center in Pasig is owned by Mr. Rolando Manzanares. Located at #774 Teacher's Village, Lupang Pari, Brgy. San Miguel, Pasig City. Also they are an authorized service center of Skyworth, Coocaa, American Home Appliances, CHiQ and Everest.
Business Name:
Orlan Electronics Ref. and Aircon Services
Contact Numbers:
- (02)8640-7231
- (02)8359-1610
- 0905-266-3284
- 0968-656-4377
Website:
E-mail Address:
oeraas@yahoo.com.ph
Facebook:
https://www.facebook.com/orlan.elektronics
Service Area (NCR):
- Manila
- Quezon City
- Caloocan
- Las Piñas
- Makati
- Malabon
- Mandaluyong
- Marikina
- Muntinlupa
- Navotas
- Parañaque
- Pasay
- Pasig
- San Juan
- Taguig
- Valenzuela
- Municipality of Pateros
Conclusion:
By all means, all of the 5 electronics service center is doing well, especially in receiving and handling my defective unit. However, when it comes to monetary compensation, 4 out of 5 have taken advantage to a helpless customers trusting them.
And the worst, 1 out of the four who failed the social experiment have failed to exercise company policy. Where in the, technician have stab the back of it's own employer where in it give an offer in cheaper price.
P.S:
This social experiment was conducted solely by me and my Suzuki APV mini van. The quest of finding "The Most Trusted and the Best electronics Service Center" is also funded by me personally. So if you have any question and violent reaction. Please just leave a comment below.
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